the User of this Website and Chartwell Lettings Limited, the owner and provider
of this Website. Chartwell Lettings Limited takes the privacy of your
all Data collected by us or provided by you in relation to your use of the
Definitions and interpretation
collectively all information
that you submit to Chartwell Lettings Limited via the Website. This
definition incorporates, where applicable, the definitions provided in the
Data Protection Laws;
Data Protection Laws
any applicable law relating
to the processing of personal Data, including but not limited to the
Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national
implementing laws, regulations and secondary legislation, for as long as the
GDPR is effective in the UK;
the General Data Protection
Regulation (EU) 2016/679;
Limited, or us
Chartwell Lettings Limited, a
company incorporated in England and Wales with registered number 08394499
whose registered office is at 5 Stone Street, Gravesend, Kent, DA11 0NH;
User or you
any third party that accesses
the Website and is not either (i) employed by Chartwell Lettings Limited and
acting in the course of their employment or (ii) engaged as a consultant or
otherwise providing services to Chartwell Lettings Limited and accessing the
Website in connection with the provision of such services; and
the website that you are
currently using, www.chartwelllettings.co.uk, and any sub-domains of this
site unless expressly excluded by their own terms and conditions.
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to
c. a reference to a person includes firms, companies, government
entities, trusts and partnerships;
d. "including" is understood to mean "including without
e. reference to any statutory provision includes any modification or
amendment of it;
f. the headings and sub-headings do not form part of this privacy
Lettings Limited and Users with respect to this Website. It does not extend to
any websites that can be accessed from this Website including, but not limited
to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Chartwell
Lettings Limited is the "data controller". This means that Chartwell
Lettings Limited determines the purposes for which, and the manner in which,
your Data is processed.
5. We may collect the following Data, which includes personal Data,
b. date of birth;
d. job title;
f. contact Information such as email addresses and telephone numbers;
g. demographic information such as postcode, preferences and interests;
h. financial information such as credit / debit card numbers;
i. IP address (automatically collected);
j. web browser type and version (automatically collected);
k. operating system (automatically collected);
l. a list of URLs starting with a referring site, your activity on this
Website, and the site you exit to (automatically collected);
How we collect Data
6. We collect Data in the following ways:
a. data is given to us by you; and
b. data is collected automatically.
Data that is given to us by you
7. Chartwell Lettings Limited will collect your Data in a number of
ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail
or through any other means;
b. when you make payments to us, through this Website or otherwise;
c. when you use our services;
in each case, in accordance with this
Data that is collected automatically
8. To the extent that you access the Website, we will collect your Data
automatically, for example:
a. we automatically collect some information about your visit to the
Website. This information helps us to make improvements to Website content and
navigation, and includes your IP address, the date, times and frequency with
which you access the Website and the way you use and interact with its content.
Our use of Data
9. Any or all of the above Data may be required by us from time to time
in order to provide you with the best possible service and experience when
using our Website. Specifically, Data may be used by us for the following
a. internal record keeping;
b. improvement of our products / services;
c. transmission by email of marketing materials that may be of interest
in each case, in accordance with this
10. We may use your Data for the above purposes if we deem it necessary
to do so for our legitimate interests. If you are not satisfied with this, you
have the right to object in certain circumstances (see the section headed
"Your rights" below).
11. For the delivery of direct marketing to you via e-mail, we'll need
your consent, whether via an opt-in or soft-opt-in:
a. soft opt-in consent is a specific type of consent which applies when
you have previously engaged with us (for example, you contact us to ask us for
more details about a particular product/service, and we are marketing similar
products/services). Under "soft opt-in" consent, we will take your
consent as given unless you opt-out.
b. for other types of e-marketing, we are required to obtain your
explicit consent; that is, you need to take positive and affirmative action
when consenting by, for example, checking a tick box that we'll provide.
c. if you are not satisfied about our approach to marketing, you have
the right to withdraw consent at any time. To find out how to withdraw your
consent, see the section headed "Your rights" below.
Who we share Data with
12. We may share your Data with the following groups of people for the
a. any of our group companies or affiliates - to enable us to perform
our services as lettings agents;
b. our employees, agents and/or professional advisors - to enable us to
perform our services as lettings agents;
c. third party service providers who provide services to us which
require the processing of personal data - to help third party service providers
in receipt of any shared data to perform functions on our behalf to help ensure
the website runs smoothly;
d. third party payment providers who process payments made over the
Website - to enable third party payment providers to process user payments and
e. relevant authorities - to facilitate the detection of crime or the
collection of taxes or duties;
in each case, in accordance with this
Keeping Data secure
13. We will use technical and organisational measures to safeguard your
Data, for example:
a. access to your account is controlled by a password and a user name
that is unique to you.
b. we store your Data on secure servers.
c. payment details are encrypted using SSL technology (typically you
will see a lock icon or green address bar (or both) in your browser when we use
14. Technical and organisational measures include measures to deal with
any suspected data breach. If you suspect any misuse or loss or unauthorised
access to your Data, please let us know immediately by contacting us via this
e-mail address: [email protected]
15. If you want detailed information from Get Safe Online on how to
protect your information and your computers and devices against fraud, identity
theft, viruses and many other online problems, please visit
www.getsafeonline.org. Get Safe Online is supported by HM Government and
16. Unless a longer retention period is required or permitted by law, we
will only hold your Data on our systems for the period necessary to fulfil the
17. Even if we delete your Data, it may persist on backup or archival
media for legal, tax or regulatory purposes.
18. You have the following rights in relation to your Data:
a. Right to access - the right to request
(i) copies of the information we hold about you at any time, or (ii) that we
modify, update or delete such information. If we provide you with access to the
information we hold about you, we will not charge you for this, unless your
request is "manifestly unfounded or excessive." Where we are legally
permitted to do so, we may refuse your request. If we refuse your request, we
will tell you the reasons why.
b. Right to correct - the right to have
your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request
that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data -
the right to "block" us from using your Data or limit the way in
which we can use it.
e. Right to data portability - the right to
request that we move, copy or transfer your Data.
f. Right to object - the right to object to
our use of your Data including where we use it for our legitimate interests.
19. To make enquiries, exercise any of your rights set out above, or
withdraw your consent to the processing of your Data (where consent is our
legal basis for processing your Data), please contact us via this e-mail
address: [email protected]
20. If you are not satisfied with the way a complaint you make in
relation to your Data is handled by us, you may be able to refer your complaint
to the relevant data protection authority. For the UK, this is the Information
Commissioner's Office (ICO). The ICO's contact details can be found on their
website at https://ico.org.uk/.
21. It is important that the Data we hold about you is accurate and
current. Please keep us informed if your Data changes during the period for
which we hold it.
Links to other websites
22. This Website may, from time to time, provide links to other
websites. We have no control over such websites and are not responsible for the
websites prior to using them.
Changes of business ownership and control
23. Chartwell Lettings Limited may, from time to time, expand or reduce
our business and this may involve the sale and/or the transfer of control of
all or part of Chartwell Lettings Limited. Data provided by Users will, where
it is relevant to any part of our business so transferred, be transferred along
with that part and the new owner or newly controlling party will, under the
which it was originally supplied to us.
24. We may also disclose Data to a prospective purchaser of our business
or any part of it.
25. In the above instances, we will take steps with the aim of ensuring
your privacy is protected.
reasonably believe your rights will not be affected.
27. If any court or competent authority finds that any provision of this
that provision or part-provision will, to the extent required, be deemed to be
deleted, and the validity and enforceability of the other provisions of this
28. Unless otherwise agreed, no delay, act or omission by a party in
exercising any right or remedy will be deemed a waiver of that, or any other,
right or remedy.
29. This Agreement will be governed by and interpreted according to the
law of England and Wales. All disputes arising under the Agreement will be
subject to the exclusive jurisdiction of the English and Welsh courts.
30. Chartwell Lettings Limited reserves the right to change this privacy
policy as we may deem necessary from time to time or as may be required by law.
Any changes will be immediately posted on the Website and you are deemed to
following the alterations.
You may contact Chartwell Lettings Limited by email at
10 September 2018